When will my package be shipped?
Due to the measures surrounding the Corona virus, there are currently fewer people in our warehouse. Of course they do their utmost to pack and ship your package as soon as possible! DHL makes every effort to deliver the package to you the next day.
How can I reach customer service?
You can reach our customer service by email and telephone. We do our utmost to answer your question within 10 working days. Your message will be registered in our system under a uniquely assigned number. We work from old to new, so you always receive a response to your message. Please do not send multiple messages through all of our available channels. You can also reach us by phone.
What is the status of my package?
You should receive the track and trace code as soon as your package has left our warehouse and has been handed over to DHL.
Do I have to pay for the return of my package?
Yes, returning your package is at your own expense.
Can I still exchange my ordered item for another item?
No, this is in principle not possible due to our fast shipping. Of course you can always contact our customer service. If your order has not yet been shipped, for example because you have ordered a pre-order item and if the desired item is still in stock, we will do our best to exchange the items for you. The same goes for swapping the size of the item.
I live in the area, can I also deliver my return package to you?
No, unfortunately this is not possible.
Is it possible to cancel my order?
After placing your order it is no longer possible to change or cancel this online, but you do have the right to refuse the package upon delivery and return it to the sender.
My size is no longer available, what now?
If the desired size is no longer in the item, or if you cannot add it to your shopping cart, the size is unfortunately sold out. We do our very best to complement the buddies, but we are never sure if this will always work.
What do I have to do to return my item?
1. Mail us at [email protected]
2. You will receive a message from us about how we are going to process your return and which steps you need to follow further.
3. Print the label of the relevant parcel service that you have selected and stick it over the old address label.
4. Take it to an appropriate point to send it back to us.
5. Ask for a track & trace code. You are responsible for returning your items yourself!
CURRENTLY YOU WILL NOT RECEIVE A CONFIRMATION OF RECEIPT OF YOUR RETURN. VIA YOUR TRACK AND TRACE CODE YOU CAN SEE WHEN YOUR PACKAGE HAS BEEN DELIVERED TO US. ONCE RECEIPT YOUR RETURN WILL BE PROCESSED IMMEDIATELY AND WE WILL REFUND IT WITHIN 10 DAYS.
Contact:
You can contact us via:
Mail: [email protected]
Telephone: (0) 20 403 7003
How does my return package go?
As soon as you send your package, it enters our warehouse. You can follow your Track & Trace when this is the case.
After receiving your package, your package will be checked immediately and * the amount will be returned to you within 10 days.
Have the 10 days passed and you have not yet received the relevant amount back? Please contact our customer service so that we can find this out for you!
* NOTE: You will always get your purchase amount returned in the form in which you paid.
If your package / return falls outside the legally applicable deadlines, we will not process it and you will have to transfer shipping costs to us again in order to get your package back.
Complaints / Warranty
Have you received an item that does not meet the correct quality? And do you doubt whether this is covered by the warranty? Send a message to us with the subject of a complaint. *
Please include the following information:
- Your complaint
- Your order number
- A photo of the item / complaint
Our team then looks for a suitable solution as quickly as possible.
* PLEASE NOTE: complaints and / or warranty requests that are not registered with us and are sent to the return address without any correspondence will not be processed!
PAY ATTENTION! We do not accept your return when:
- The article has been washed and / or worn
- The prescribed instructions for use of the article have not been followed
- The item is damaged through no fault of ours
- The article has arrived with us outside the legal time
PAY ATTENTION! If your package / return falls outside the legally applicable deadlines, we will not process it and you will have to transfer shipping costs to us again in order to get your package back.
Send return to:
TTDGifts
Returns Amsterdam Industry
New York Street 3-7
1175 RD Lijnden
The costs for sending are therefore not reimbursed.
Our telephone number where we can be reached is: (0) 20 403 7003
Our email is: [email protected]
