Terms and Conditions

1. General

1.1 These General Terms and Conditions of Sale (hereinafter: Terms and Conditions) apply to all offers, orders and agreements of Amsterdam Industry.

1.2 Accepting an offer or placing an order means that you agree to these Terms.

1.3 It is only possible to deviate from the provisions of these Conditions in writing, whereby the other provisions remain in full force.

1.4 All rights and claims, as stipulated in these Conditions and in any further agreements for the benefit of Amsterdam Industry, are also stipulated for the benefit of intermediaries and other third parties engaged by Amsterdam Industry.

1.5 All rights, obligations, offers, orders and agreements to which these Conditions apply, as well as these Conditions, are exclusively governed by Dutch law.

1.6 All disputes between parties will be submitted exclusively to the competent court in the Netherlands.

2. Offers / agreements

2.1 All offers from Amsterdam Industry are without obligation and Amsterdam Industry expressly reserves the right to change prices, in particular when this is necessary on the basis of (legal) regulations.

2.2 An agreement is only concluded after acceptance of your order by Amsterdam Industry. Amsterdam Industry is entitled to refuse orders or attach special conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, Amsterdam Industry will communicate this within five (5) working days after receipt of the order.

2.3 After placing your order it is no longer possible to change or cancel this online, but you do have the right to refuse the package upon delivery and to return it to the sender.

3. Prizes and promotions

3.1 The prices stated for the products offered are in euros, including VAT and excluding shipping costs.

3.2 If you have ordered an item and it comes on sale later or is offered cheaper, unfortunately we cannot settle the discount retroactively.

3.3 Actions (both short-term and long-term) cannot be combined. Items purchased in a promotional period cannot claim the conditions of a later promotion.

3.4 Purchases with 1 + 1 free promotions are indicated in the invoice as a 50% discount. To receive this 50%, the customer must purchase both articles from Amsterdam Industry. Should one of the items be returned, the discount will lapse and the customer will pay the regular price. In this situation there will be no refund of the promotion amount.

3.5 Stack discount: To receive this discount, the customer must purchase all articles from Amsterdam Industry. If items are returned and the amount falls in a different discount category or no discount category after return, the discount will lapse and the customer will pay the regular price or receive the discount of the relevant category. In this situation there will be no refund of the promotion amount.

3.6 Increasing Discounts, in the event Amsterdam Industry decides to use an increasing discount percentage per day, this cannot be offset retroactively. The applicable discount per day is the determined discount for that day and cannot be deducted retroactively on the following days.

3.7 If you have made your purchase and have forgotten the discount code, it is unfortunately not possible to reverse this. The same applies to entering the wrong code.

3.8 The use of 1 discount code is allowed on all your purchases, you cannot use multiple discount codes at the same time with your order.

4. Payment

4.1 After an order you will receive a confirmation by e-mail with an overview of your ordered items and the total costs, including shipping costs.
Here you will also find how to return your purchase.

4.2 An order is only delivered after payment.

4.3 You can pay in the following ways: iDEAL

4.4 Payment must be made in full within seven (7) working days after the order date, after which the order will be shipped. During this period, Amsterdam Industry reserves the ordered items for you. If you are in default of any payment, Amsterdam Industry is entitled to suspend or dissolve (the implementation of) the relevant agreement and related agreements.

4.5 Amsterdam Industry will send a confirmation by e-mail as soon as your payment has been received.

5. Delivery

5.1 Delivery by Amsterdam Industry takes place within 1 to 10 working days after the order, unless stated otherwise by Amsterdam Industry. If delivery does not take place on time, you will receive a message within 1 month after placing the order and you have the right to terminate the agreement free of charge by notifying Amsterdam Industry in writing until the moment of delivery. Exceeding the delivery time does not entitle you to compensation.

5.2 All deliveries / articles are offered to DHL. These normally deliver within 1 working day, provided the delivery address is within the Netherlands. Exceeding the delivery time does not entitle you to compensation.

5.3 Delivery takes place when the product is received by (or on behalf of) you.

6. Retention of title

6.1 The ownership of the delivered products will only be transferred if you have paid all that you owe to Amsterdam Industry under any agreement. The risk of the products does not pass to you until the moment of delivery.

7. Right of withdrawal

7.1 When delivering products:
1. When purchasing products, the consumer has the option to dissolve the contract without giving any reason during 14 calendar days. This period starts on the day after receipt of the product by or on behalf of the consumer. After that, the consumer has 14 days to return the article.
2. During this period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to Amsterdam Industry, in accordance with the reasonable and clear instructions provided by Amsterdam Industry.
3. You are responsible for returning your items. Always ask for proof (track & trace code). Return costs are for your own account.

7.2 Costs in case of withdrawal
1. If the consumer makes use of his right of withdrawal, no costs will be charged if the customer follows our above-stated information.
2. If the consumer has paid an amount, Amsterdam Industry will refund this amount as soon as possible, but no later than 14 days after the withdrawal.

7.3 Exclusion of right of withdrawal
1. If the consumer does not have a right of withdrawal, this can only be excluded by Amsterdam Industry if Amsterdam Industry has stated this clearly in the offer, at least in time for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
which have been created by Amsterdam Industry in accordance with the consumer's specifications
b. that are clearly personal in nature;
c. that cannot be returned due to their nature;
d. that can spoil or age quickly;
e. whose price is dependent on fluctuations in the financial market on which the entrepreneur has no influence;
f. for individual newspapers and magazines;
g. for audio and video recordings and computer software of which the consumer has broken the seal.

3. Exclusion of the right of withdrawal is only possible for services:
a. concerning accommodation, transport, restaurant business or leisure activities to be performed on a specific date or during a specific period;
b. the delivery of which commenced with the express consent of the consumer before the reflection period has expired;
c. concerning bets and lotteries.

7.4 You have the obligation to inspect the delivered products immediately upon receipt. You must report any defects found to Amsterdam Industry as soon as possible, but no later than 14 days in writing (e-mail) and with reasons.

7.5 If it has been demonstrated that the products do not comply with the agreement, Amsterdam Industry has the choice to replace the products in question by returning them with new products or to refund the invoice price plus paid shipping costs.

7.6 Return shipments will not be accepted in this case if:

- the article has been washed and / or worn.

- you have not followed the prescribed instructions for use of the article.

- the article contains traces of use, such as make-up or perfume scents or hair.

- you have handled the articles in such a way that they can no longer be resold for clearly visible reasons.

7.7 Due to the tightened measures regarding the Corona virus, it is unfortunately not possible to return your package at our office.

8. Warranty

8.1 Unless explicitly agreed otherwise, the Dutch statutory warranty provisions apply.

9. Orders / communication

9.1 For misunderstandings, mutilations, delays or improper transmission of orders and communications as a result of the use of the Internet or any other means of communication in the traffic between you and Amsterdam Industry, or between Amsterdam Industry and third parties, insofar as they relate to the relationship Amsterdam Industry is not liable between you and Amsterdam Industry, unless and insofar as there is intent or gross negligence on the part of Amsterdam Industry.

10. Force majeure

10.1 In the event of force majeure, Amsterdam Industry has the right, at its option, to suspend the execution of your order, or to dissolve the agreement without judicial intervention, by notifying you in writing and without Amsterdam Industry being obliged to do so. any compensation, unless this would be unacceptable under the circumstances of reasonableness and fairness.

10.2 Force majeure is understood to mean any shortcoming that cannot be attributed to Amsterdam Industry, because it cannot be attributed to its fault and cannot be accounted for by law or legal act.

11. Miscellaneous

11.1 If you provide Amsterdam Industry with an address in writing, Amsterdam Industry is entitled to send all orders to that address, unless you inform Amsterdam Industry in writing of another address to which your orders should be sent.

11.2 If Amsterdam Industry permits deviations from these Conditions, tacitly or otherwise, for a short or longer period of time, this does not affect its right to demand immediate and strict compliance with these Conditions. You can never assert any right based on the fact that Amsterdam Industry applies these Conditions flexibly.

11.3 If one or more of the provisions of these Terms and Conditions or any other agreement with Amsterdam Industry should be in conflict with any applicable legal provision, the relevant provision will lapse and will be replaced by a new legally permissible one to be determined by Amsterdam Industry. comparable provision.

11.4 Amsterdam Industry is authorized to make use of third parties in the execution of your order (s).

12. Protection of personal data

12.1 The data required to process your order is stored on our secure server and, as part of the order processing, may be passed on to companies that perform part of our services. Naturally, all your personal data will be treated in strict confidence and the legal rules regarding the protection of personal data and privacy will be strictly observed by us. Amsterdam Industry will not sell your personal information to third parties. In cases where personal data is provided by us to third parties, these third parties are not entitled to use this data for any other purpose than the performance of their task.

12.2 In addition, in addition to the cases described above, your personal data will be used for newsletters and own advertising purposes. If you do not appreciate unsolicited advertising from Amsterdam Industry (by post, telephone or e-mail), you can unsubscribe at any time and object to the further use of your personal data for commercial purposes, by doing so in writing (e-mail) to communicate to Amsterdam Industry via [email protected]. You can also unsubscribe from the newsletter you have received.

The copyright of the Amsterdam Industry website is expressly reserved to Amsterdam Industry. Nothing from this website may, in any way, be copied or used by third parties without the permission of Amsterdam Industry. The copyright of all photos, portraits and social media expressions is expressly reserved and owned by Amsterdam Industry. In case of misuse of our photos, portraits and social media expressions, we will charge you for the use. The costs for use concern the amount of the license fee that would normally have been paid after the conclusion of a legally valid license agreement. In addition, additional costs can be claimed if Amsterdam Industry's personal and moral rights are violated. This includes (but is not limited to) mutilating photos, as well as making use of material without attribution. Amsterdam Industry uses the general terms and conditions of Dupho in this regard to determine the amount of the compensation

Reference to the ODR platform:

http://ec.europa.eu/consumers/odr/